Questions and answers for Consumer Careline

OUR PRODUCTS

Q. How many variants are there?

A. There are two variants:

  • Sunlight 5 in 1
  • Sunlight Expert

Q. What pack sizes are available?

Varient: All In one

Number Tablets (weigh in g) – 28’s (490g)

Number tablets (weigh in g) –   56’s (980g)

Varient: Expert

Number Tablets (weigh in g) – 23’s(402g)

Q. What has changed in the new products

A. We have improved the formulation, upgraded our fragrance and improved the aesthetics of the tablets

Q. What is the difference between Sunlight 5 in 1 and Sunlight Expert?

A. Both tabs contain the same pallet of ingredient – however the Extra Power has higher levels of bleach and enzymes for superior stain removal of those very tough, dried in stains and for extra shine

Q. What does 5 in 1 mean?

A. It means that the tablet has 5 benefits:

  • No need to pre-rinse
  • Degreasing action
  • Anti-stain agents
  • Hygienic clean
  • Machine hygiene

Q. What is Pure Clean Technology?

A. It means that the tablet delivers the following:

  • Anti-stain and degreasing
  • Hygienic cleaning
  • No pre-rinse
  • Machine protection

Q. What does ‘with real lemon extract’ on the Sunlight Dishwashing Tablets mean?

A. The Sunlight Dishwashing Tablets contain an extract from lemons, lemons being known for their degreasing properties

Q. Can I still buy my ‘old’ one?

A. No, these products have been discontinued

Q. What is the shelf life of Sunlight MDW tablets?

A. 2 years

USAGE

Q. How should the product be used?

A. Product should be used like any other machine dishwash tablet.

The product should be used straight from the pack making it safer and more pleasant to handle as you don’t have to unwrap the tablets (i.e. do not remove the HYDROFILMTM wrapper). Please follow the appropriate dosing instructions for your cycle: for Normal or intensive cycles to tablet should be put into the dispenser, for short cycles place the tablet directly into the body of the machine or in the cutlery basket

 

Q. Are your Sunlight tablets designed for a specific temperature or a specific wash program?

A. Sunlight tablets can be used in at any temperature and any wash program including low temperatures. Please follow the appropriate dosing instructions for your cycle: for Normal or intensive cycles the tablet should be put into the dispenser, for short cycles place the tablet directly into the body of the machine or in the cutlery basket

 

Q. What machine program should I use?

A. Sunlight tablets can be used with any machine program. However, with heavily soiled dishes, it is recommended to use the ‘intensive’ machine program for best cleaning result. Please follow the appropriate dosing instructions for your cycle: for Normal or intensive cycles the tablet should be put into the dispenser, for short cycles place the tablet directly into the body of the machine or in the cutlery basket

 

Q. Do I need to an any additional products to my Machine Dishwasher?

A. It is not necessary to add either salt or rinse-aid as these functions are already included in SUNLIGHTTM 5 in 1 tablets. However, for very hard water, it is recommended to add salt

Q. What is HYDROFLIMTM           

A. It means the that film wrapper on the Sunlight Machine Dishwash Tablet is 100% water soluble and biodegradable

Q. Do I need to remove the HYDROFLIMTM before using the tablet?

A. No do not remove the HYDROFLIMTM wrapper before placing in Machine Dishwasher. Avoid handling the HYDROFLIMTM wrapper with wet hands

 

Q. Is there a risk that this soluble film damages my machine?

A. No; the film dissolves quickly and completely. We have tested the new SUN tablets with all main models of dishwasher and with a large group of consumers and found no issue, even in the most extreme situations. As before Sun is recommended by the main machine manufacturers.

Q. Can I use it in every wash?

A. Yes.

Q. Are there any items that I should not wash in a Dishwasher?

A. As with all machine dish washing products, you are advised to put only dishwasher proof articles in your dishwasher. In particular, it is recommended not to put the following items in a dishwasher: wood, aluminium, crystal, hand painted porcelain, gold and silver decorated items. For hand painted porcelain and pans containing non-stick coating, please refer to the manufacture instructions

Q. Does your new technology have any negatives on my dishes or dishwasher

A. No. Sun tablets have been extensively tested in our laboratories and show no negatives on your dishes or dishwasher vs our previous tablet. (or any other tablets on the market?)

 

Q. Do Sunlight tablets contain Glass Protection Technology?

A. Yes, Sunlight tablets are designed to deliver outstanding performance on glass corrosion prevention.

 

Q. How does the Machine protect technology work?

A. Sunlight tablets contain a system composed of actives ingredients (mix of builder, polymers, surfactant, phosphonate and perfume) which prevent and even remove wash after wash the limescale and grease deposits on the dishwasher and prevent the machine from getting smelly. Thus, this system takes care of your machine.

 

Q. How does Sunlight tablets perform on silver ware?

A. Care for dishes is an important attribute of machine dishwash products. The new Sunlight is designed to perform as well as previous Sunlight products (also on silver).

However, we recommend not placing wood, aluminum, crystal, hand-painted porcelain, silver and gold decorated dishes into the dishwasher.

SAFETY

Q. I noticed that there is different safety logo on my pack, an exclamation mark in a red square.  Has the product become more dangerous to use?

A. Please refer to the generic Q&A developed for Carelines on the new CLP logo’s / pack info.

Q. Can the product get into my food/drinks? If so, is it safe?

A. Since Sunlight tablets are released early in the wash cycle, the active ingredients will be rinsed away at the end of the wash just like any other dish washing product. It is safe to use.

 

ENVIRONMENTAL

Q. Can machine dishwash products ever be environmentally friendly? Isn’t it best for the environment to wash by hand?

A. No, all products will have some environmental impact. All our products are developed to have minimal environmental impact and this innovation helps to lessen the impact of our products on the environment.

When comparing hand versus machine washing, you may be surprised to learn that the environmental balance is in favor of the machine: UK study showed 49 l of water and 1.7 kWh of energy for Hand wash, whereas the dishwasher used 13 l of water and 1.3 kWh of energy on average (publication Stamminger, International Journal of Consumer Studies 34 (2010) 235–242).

 

Q. Are the ingredients in the new SUNLIGHT tablets biodegradable?

A. We minimize the amount of poorly biodegradable ingredients; however, some are still needed to give you a great product performance. We only use those that are permitted for use and we do environmental risk assessments to make sure our products are safe to the environment.

 

Q. Does the Sunlight Machine Dishwash Tablets contain phosphates?

A. No they don’t (more info on pack)

 

Q. Can the packaging be recycled? Is the packaging made from recycled carton?

A. The packaging is 100% recyclable and our cartons are made from 100% recycled carton.

Q. Is the film/tablet wrapper biodegradable?

A. Yes, the film wrapper on the Sunlight Machine Dishwash Tablet is 100% water soluble and biodegradable

 

DISSOLUTION

Q. I have noticed that Sunlight tablets do not dissolve properly and leave some residue in my dishwasher dispenser.  Is there something wrong with the Sunlight tablets? 

A. I am sorry to hear you are having problems with residues. Sunlight tablets with HYDROFLIMTM wrapper rapidly dissolve and will only leave residues under very specific conditions. Extensive laboratory testing has shown that ‘tablet residues’ can occur when the spray-arm of the dishwasher is not working properly, caused by ‘over-loading’ the dishwasher. Occasionally, cutlery or other dishes can obstruct the rotation movement of the spray-arm resulting in poor tablet dissolution. This will happen with any dishwash product and is not specific for Sunlight tablets. Care should be taken not to overload the dishwasher or to obstruct the spray arm.

If residues are a problem we recommend that the dispenser is wiped clean with a cloth ; the upper and lower spray arms are checked to see if they can rotate freely (if not remove obstruction/blockage), also that the spray holes are clear as they can become blocked with small food particles such as grains of rice and that the dishwasher has not been overloaded as per manufacturers recommendations. The wash cycle can then be repeated using another tablet.

Please follow the appropriate dosing instructions for your cycle: for Normal or intensive cycles to tablet should be put into the dispenser, for short cycles place the tablet directly into the body of the machine or in the cutlery basket

Q. Specific request for formulation/full list of ingredients

A. Ingredients used to manufacture Unilever’s products comply to stringent Safety and Environmental standards.  Disclosure of ingredients on pack meet applicable regulatory requirements.  The entire formulation list of chemical components is Unilever’s intellectual property and may only be shared with parties with which Unilever has a non-disclosure agreement (generally for business reasons).

Q. Request for Product Safety Data Sheets